Quality and Productivity in Organizational Culture

Abstract

The traditional desire for quality and productivity seems to have regained business attention today without this meaning that the organizations' problems have been overcome.

From a broad perspective, productivity has occupied a prominent place in appreciating economic progress, both of organizations and nations. In the general conception, productivity is a measure of economic efficiency that results from the relationship between the resources used and the quantity of products or services produced.

The evolution of the concept of quality has accelerated in recent years, to the extent that organizations have faced open markets of high competition, it has been directed towards the formation of a “management for total quality” that must be understood as a visionary, strategic, comprehensive and permanent process to incorporate new concepts, values ​​and attitudes into the company's culture and guide it to satisfy the needs and expectations of customers through better products and services at low cost, consequently raising, the productivity and competitiveness of the organization.

Many businesses intend to continue operating as if the rules of the game had not been modified. Identities, thoughts and modes of action that, at the time, were successful under other circumstances remain in force. There are companies that are still not aware of the notable increase in competition and the need to change and direct their efforts towards the creation of a new organizational culture. This article presents an analysis of organizational culture and the relationship with quality and productivity.